Station help

Something not right at a station?

Find what happened below and try the first step. If that doesn’t sort it, send us a report — no account needed.

01

A pack

Not charging your phone? Flip the cable fully out of its recess and seat it firmly. Still nothing — push the pack into any open slot so the rental stops, and rent another.
Lost or damaged? Tell us as soon as you can, with the station and the time you rented.

02

Paid, but no pack came out? Report it before trying again, with the station’s ID from its screen and roughly what time — that’s how your payment gets found.
No open slot to return to? Any Puff Geeks Power Station takes the return, not just the one you rented from.
Screen dark or frozen? Use another station to rent or return, and tell us which one so it gets looked at.

03

Rates and any deposit are set per station and shown on its screen before you tap — that screen is the place to check what applies to your rental.
How card holds and charges work is in the Terms of Service, under “Purchases, Pricing & Refunds”.
Think a charge is wrong? Send the station, the time, and the amount you saw.

04

If something at a station, in the app or on this site stops you using it, tell us what and where — and whether you need something in another format.
The Accessibility Statement explains what works today, what doesn’t yet, and how help requests are handled.

Reach a person

The station’s ID is on its screen. With that and roughly when it happened, whoever picks this up can find the right machine and the right payment.

Just scanned a pack? How your rental works. Looking for the fine print? All legal documents.